dealer_facing_employees
Engaging Dealers, Dealer-facing Employees and Internal Functions as Stakeholders
Overview by Vijay Mandale, Head, Automotive Division, Plant Vehicle Team (PVT):
Dealer Principal Meets as Platforms of Engagements
Mahendra Bhamare, DGM, Customer Perceived Quality, Automotive on DP Meets through co-creation thinking:
Himanshu Gupta on alternative thinking and driving positive change:
N. G. Parashare, Head, IT Infrastructure, Mahindra, Nashik on IT as supporting and enabling dealer engagement:
Onsite with Dealer Principal Jitendra Shah, Dealer Employee Experiences - Rahul Joshi, Manager Customer Care at Jitendra Motor, and SOP Redesign - Gagan Bhasin, Dy. Manager-PVT Nashik:
Himanshu Gupta on alternative thinking and driving positive change:
N. G. Parashare, Head, IT Infrastructure, Mahindra, Nashik on IT as supporting and enabling dealer engagement:
Onsite with Dealer Principal Jitendra Shah, Dealer Employee Experiences - Rahul Joshi, Manager Customer Care at Jitendra Motor, and SOP Redesign - Gagan Bhasin, Dy. Manager-PVT Nashik:
Dealer Communication and Deepening Engagement through Co-Creation Thinking
Mahendra Bhamare, DGM, Customer Perceived Quality, Automotive on dealer communication through co-creation thinking:
Deepening dealer engagement:
Project Samvedna -- Mukesh Deo, Sr. Manager, PVT Nashik:
Deepening dealer engagement:
Project Samvedna -- Mukesh Deo, Sr. Manager, PVT Nashik:
Navistar Fleet Operator Engagement
Rajat Proothi, Sr. GM, Customer Care and Spares, Mahindra Navistar:
Mahindra Automotive Service Channels and Service Technicians
Service Channels:
Dealer Technicians:
Customer Care Feedback and Service Innovation:
Dealer Technicians:
Customer Care Feedback and Service Innovation: