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You also need to focus on employee experience - BusinessLine
Interview by Vinay Kamath - Part 2.
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Social media has speeded up process of co-creation - BusinessLine
Interview by Vinay Kamath.
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Consumers choose products that promise personal interactions
Article in the Business Line, India.
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Creating Value With Customers Is Modern Challenge for Companies
Article in the Business Line, India.
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A "how-else-to-think" guide
The Future of Competition
: A “how-else-to-think” guide.
Book review by S. Ramchander.
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