Co-Creation

Experience Co-Creation Partnership

La Poste Transformation



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On the ongoing transformation of La Poste Retail post offices in France -- the transformation of La Poste Retail was enabled by The Experience Co-Creation Partnership.

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Palladium-Symnetics Strategy Innovation and Performance Management Summit, Mexico

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Engaged with Palladium -- Robert Kaplan and David Norton -- at a Strategy Innovation ad Performance Management Summit in Mexico.
Organized by Symnetics.


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Symnetics Innovation Summit, Peru

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Gave a talk at a Symnetics sponsored event on “Experience Co-Creation”.



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Symnetics Innovation Workshop, Monterrey, Mexico


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Conducted a workshop on Experience Co-Creation with Symnetics and ECC Partnership, in Monterrey, Mexico.
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Thanks to Francis Gouillart.




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Symnetics Conference, Sao Paulo, Brazil


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Gave a talk at a Symnetics sponsored event on “Experience Co-Creation”.






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Customer Experience Management, Sao Paulo, Brazil

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Conducted a Symnetics sponsored workshop on “Customer Experience Management”, with ECC Partnership.

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Maritz Strategy Offsite

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Gave a talk and engaged with the Maritz Strategy team.
Thanks to Jim Schneck.

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Aditya Birla

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Conducted a 3-day program on Value Co-Creation for the Aditya Birla Group with Francis Gouillart and the ECC Partnership, including Eben Lenderking and Alan Weyl.
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Organized by Raju Mistry at the Gyanodaya Learning Center.


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Dassault Systemes



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Presented to and engaged with Bernard Charles, CEO, Dassault in Paris.
When Bernard walked into the room, he had The Future of Competition in his hands and kindly complimented me.
The conversation was inspiring.
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Tesco, UK



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Engaged with Sir Terry Leahy and his senior management team.
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Organized by Eben Lenderking, MAC Partnership.
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Dassault Systemes



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Engaged with Philippe Forestier, Executive VP, Global Affairs and Communities,
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as well as Herve Andorre, HR, on co-creation opportunities in Dassault’s ecosystem.




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NRI, Tokyo

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Engaged with senior consultants at NRI Japan, and presented at a NRI client forum organized Katsutoshi Murakami.


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Nokia, India

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Engaged with Sanjeev Sharma, CEO of Nokia, India and his senior management team, on the implications of Value Co-Creation for Nokia.

Organized by Bimal Rath, head of HR.
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Francis Gouillart

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Engaged with Francis Gouillart and the MAC Partnership group, Boston.
Start of a partnership that evolved into co-founding the Experience Co-Creation Partnership, in Concord, Massachussetts, and co-authoring the book,
The Power of Co-Creation.


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